Bots are Great...But Are They Botching Your Customer Relationships?

Bots are brilliant...for routine complaints

Let's face it - when it comes to handling routine complaints, bots can't be beat.

They plow through the repetitive stuff lickety split.

Password resets, balance checks, simple account changes - bots crush these with lightning speed.

Their superpower is ruthless efficiency!

But some complaints require a human touch

Now don't get me wrong - I'm 100% pro-bot for those high volume queries. But anything sensitive?

Complex?

Emotional?

That's a different ballgame.

Those require human finesse.

B2B relationships need TLC

Take your enterprise clients. Those mission-critical B2B relationships built on trust.

You think a bot has the discretion and empathy to tactfully resolve issues on customized contracts or complex disputes?

I don't.

Your people clients deserve emotionally intelligent handling from people.

Not brusque, robotic procedures. Save your bots for the little guys.

Angry customers demand humans!

What about your most passionate B2C customers? ever had a traumatized customer who just experienced fraud?

They need compassion, not robotic platitudes!

And when that angry customer demands a human immediately?

For heaven's sake, don't unleash a bot to aggravate them more!

Stop bot-splaining and bring in the people power!

The human touch remains irreplaceable

Look, bots and humans both have superpowers.

But anything sensitive or emotional requires human finesse.

So let your skilled reps handle those crucial scenarios.

Embrace the bot...and the human!

I'm not anti-bot - far from it! Bots enable stellar efficiency.

And that's great. But know their limitations too.

Use the right tool - bot or human - for each complaint.

That's how you keep customers smiling!s built on trust and know-how.

You think a bot has the discretion to tactfully resolve issues on customized contracts or complex disputes?

Doubt it!

What about emotionally intelligent dialogue to de-escalate a frustrated long-term partner?

Or savvy explanations of compliance issues?

Not likely.

Have some empathy for your people clients!

B2C side needs some human love as well

On the B2C side, ever had a traumatized, crying customer who just experienced fraud?

They need compassion and guidance, not robotic platitudes!

Or that super angry customer demanding a human immediately?

Don't let an obtuse bot aggravate them more.

VIPs expect red carpet service

VIP customers expect red carpet service, not generic copy-paste responses.

Use your human judgment to delight them!

Look, I'm not anti-bot.

Bots bring killer efficiencies by crushing routine stuff lightning fast.

Good stuff.

But anything complex, sensitive, emotional?

Requires human finesse.

So let your skilled reps handle those crucial scenarios.

The human touch remains irreplaceable.

And that's a good thing!

Our strengths complement each other.

So embrace the efficiencies of bots.

But know their limitations too.

Use the right tool for the job, and customers will keep smiling.